Am I eligible for a return?
Item is unworn, item is unwashed, item is unaltered, item has no makeup stains, item has no deodorant stains, item has no animal hair, item has no smells of smoke, items are not final sale, items fall within the date ranges specified in the Return Policy. If you answered YES to all of these, you will be eligible for a return. Please refer to the Return Policy below.
Due to a rapid turn over rate, we do not offer exchanges. The customer is responsible for return shipping fees. Refunds will be in the form of a store credit that will be applied to your account for regular priced items that are postmarked by 14 business days of the delivery date. Please include your original invoice, all pieces that were included with your item (straps, belts, strings, etc.), intact tags and all packaging. Once we receive your return, please allow 5-7 business days to process your return for store credit.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return via a carrier of your choice with TRACKING. We cannot be responsible for items lost or damaged in transit. We strongly suggest purchasing shipping insurance for items valued over $50.00.
If you have received a defective item, please contact us at firstname.lastname@example.org within 2 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our customer service team will be happy to help.
FINAL SALE (no exceptions)
All sales on CLEARANCE items are final (end in $0.99). For hygienic purposes, all sales are final on shapewear (all shapers, leggings, shorts), jewelry, undergarments, hair accessories, hats, beanies, socks and eye wear. Custom or personalize items, gift cards, digital downloads, and personal care items are non-returnable.
YIKES!! Where is my refund?
If you haven’t yet received your refund, double check with your bank. Next, contact your credit card company. Time to post varies between institutions.
There is often some processing time before a refund is posted. If you still haven't received your refund, please contact us at email@example.com and we will do our very best to help.